SHIPPING
AT THE END OF AN ONLINE POP-UP SHOP I WILL POST WITHIN A WEEK.
ALL ORDERS ARE SHIPPED WITH A TRACKING NUMBER. LARGE ORDERS ARE POSTED VIA PARCEL FORCE WITHIN UK. UNDER 2KG BY SPECIAL DELIVERY. OVERSEAS ORDERS ARE ALL SENT REQUIRING A SIGNATURE AND WITH TRACKING WHERE POSSIBLE.
FOR CUSHION ORDERS: PADS/FEATHER INSERTS
ALL ORDERS ARE FOR CUSHION COVERS ONLY, EXCEPT WHERE LISTED AND THIS WILL BE FOR UK ONLY.
HERE ARE A FEW COMPANIES IN UK YOU CAN ORDER BESPOKE SIZES AND DIFFERENT FILLINGS:
https://www.feather-fibre-foam-cushions.co.uk
https://www.fqcushions.co.uk
https://www.thewoolcompany.co.uk/collections/wool-pillows
https://www.etsy.com/uk/shop/Furnishnk?ref=simple-shop-header-name&listing_id=815531047
https://www.empressmills.co.uk/feather-cushion-inners?gclid=Cj0KCQjw8e-gBhD0ARIsAJiDsaUQHAcUtZLOIiqGVSTvh-0YsE2KCxN2jcwKlmI5hTZyjNCCE9D7Y9AaAuYzEALw_wcB
https://www.etsy.com/uk/listing/889494345/luxury-white-duck-feather-cushion-pad?ga_order=most_relevant&ga_search_type=all&ga_view_type=gallery&ga_search_query=duck+feather+cushion+pads&ref=sr_gallery-1-1&organic_search_click=1&variation0=1585071162
https://www.johnlewis.com/browse/home-garden/cushions-bean-bags/cushions/cushion-pad/_/N-cr9Z1yzw0kw
ALL RETURNS/EXCHANGE
I DO OFFER A FULL REFUND FOR RETURNED ITEMS, BUT YOU MUST NOTIFY YOUR INTENT TO DO SO BY EMAIL WITHIN A WEEK OF RECEIVING YOUR PURCHASE AND RETURN WITHIN 14 DAYS PLEASE. THE RETURN SHIPPING COSTS WILL BE AT YOUR EXPENSE. WHERE GOODS ARE FAULTY, YOU WILL BE REFUNDED IN FULL, INCLUDING THE COST OF YOUR RETURN SHIPPING.
REFUNDS WILL BE PROCESSED UPON RECEIPT OF THE RETURNED GOODS. PLEASE ENSURE THAT THE GOODS ARE RETURNED IN THE SAME CONDITION AND WHERE POSSIBLE, WHERE POSSIBLE KINDLY REUSE THE PACKAGING THEY CAME IN TO SAVE WASTE.
MAKE SURE TO INCLUDE THE DELIVERY NOTE OR MARK CLEARLY WHO IT IS FROM AND ALL GOODS INCLUDED, EITHER INSIDE OR ON THE PACKAGE.
FOR ALL RETURNS I RECOMMEND YOU SEND THEM VIA TRACKED MAIL.
RETURNS FROM OUTSIDE OF THE UK
PLEASE ENSURE TO MARK CLEARLY ON YOUR CUSTOMS SLIP THAT THESE ARE RETURNED GOODS - THIS MUST BE VISIBLE ON THE OUTSIDE OF YOUR PARCEL. THIS IS TO INSURE I AM NOT CHARGED CUSTOMS DUTY FOR MY OWN GOODS!
THE RETURN ADDRESS IS
KIRSTEN HECKTERMANN
OLD JET ARTS CENTRE,
BENTWATERS PARKS,
RENDLESHAM,
SUFFOLK
IP12 2TW
UK
TEL: +44(0) 7887680672
CONTACT AND INFORMATION
FOR GENERAL ENQUIRIES OR TO BE ADDED TO THE MAILING LIST PLEASE USE [EMAIL PROTECTED]
I WILL RESPOND AS SOON AS I AM ABLE, WHICH CAN SOMETIMES BE TWO TO THREE DAYS AS I AM NOT ALWAYS IN FRONT OF A COMPUTER SO PLEASE BEAR THIS IN MIND.
TITLE OF GOODS
I RETAIN FULL OWNERSHIP OF ANY PRODUCTS ORDERED UNTIL FULL PAYMENT HAS BEEN MADE.
THANK YOU!